Privacy policy
This policy describes how SERJOCARGO SL treats the information and data that you provide to us in order to manage your relationship with SERJOCARGO SL.
We process any personal information provided or information relating to the customer in the manner set out in this Privacy Policy. This information may have been provided either through the website, ("the Site"), telephone calls or in any other way.
By accepting the Privacy Policy, you consent to the use of your personal information as set out in this Privacy Policy. If you do not agree to the Privacy Policy, please do not use the Site or provide us with your personal information.
About us
Any mention of "SERJOCARGAO", "we", "us" or "our" in this Privacy Policy refers to SERJOCARGO SL, CIF B10666949 , Avenida Blasco Ibañez 162 bajo, Valencia 46022, Telephone 962022401, email: interboxweb@gmail.com. We control the way in which your personal data is obtained and the purposes for which SERJOCARGO SL uses it, acting as "data manager" for the purposes of applicable European data protection legislation.
Contact
If there is something that concerns you or you want to know more about how we process your personal data, you can contact us at admin@serjocargo.com.
Protecting your personal data
In addition to the quality, commitment and high standards of SERJOCARGO SL, your personal data is protected by law. This means that we may only process your personal data where there is a legitimate reason to do so, which may be one of the following:
- To fulfil any contract we have with you
- Because we are legally obliged to do so
- Because you have given your consent to proceed
- Because it is in our legitimate interest
- Because it is in the public interest
- Because it is in your vital interest
Legitimate interests
Where we process your personal data for business or commercial reasons, this is a legitimate interest. Your personal data remains protected and cannot be processed in any way that would act unfairly towards you or your interests.
If we process your personal data on the grounds of legitimate interest, we will inform you that we will do so, what our legitimate interests are and how to raise any possible queries or objections you may have. However, if there are compelling grounds for processing such data, these may override your right to object.
How long we store your personal data
Whenever SERJOCARGO SL stores your personal data, we ensure that it is adequately protected and that it is only used for admissible purposes.
We will store your data for as long as you are a customer of SERJOCARGO SL.
If you are no longer a customer of SERJOCARGO SL, we will store your data for the minimum period of time necessary to fulfil the purposes set out in this policy, as well as any regulatory or legal obligations. We may store your personal data for a longer period if we are unable to delete it due to technical reasons.
Why we process your personal data
If you choose not to provide us with your personal data, you may prevent us from complying with our legal obligations or contracts or from performing the services necessary to administer your account. If you do not provide us with your personal data, we may not be able to provide you with our products and services.
Recorded information
The data and information about you that we may collect, use or process includes the following:
- Information you provide to us by filling in forms on the Website or any other information you submit to us via the Website or by email.
- Records of correspondence, whether via the Website, email, telephone or any other medium
- Your responses to surveys or research that we conduct with customers and or member.
- Details of transactions you carry out with us, whether through the website, email, telephone or otherwise
- Details of your visits to the Website, including, but not limited to, traffic data, location data, page reports and other communication data.
Where it is appropriate for us to do so and where it is not prejudicial to your rights and freedoms, we will also obtain personal data from publicly available sources, such as internet searches, Companies House and the media.
Telephone calls
Telephone calls made to our Customer Services, both outgoing and incoming, are recorded for security and training purposes and for the resolution of any queries in relation to the service received.
Social features of our products
If you choose to participate in any of the social features offered in our products (such as chat rooms), SERJOCARGO SL may store, record or process this information.
Use of cookies
For more information about how we use cookies, please see our Cookie Policy.
Personal data we share with third parties
We may share your personal data within the SERJOCARGO SL group, as well as with the following organisations:
- Agencies, regulators and other law enforcement authorities.
- Credit bureaus
- Anti-fraud agencies
- Identity verification agencies
- Sports regulatory bodies
- Organisations that help us get to know you
- Third parties with whom you ask us (or allow us) to share your data with
- Third parties essential for us to provide you with the products or services you have requested
Depending on the services you want to use, we may need to share your personal data with third parties who provide those services. Where your personal data is transferred outside the European Economic Area ("EEA"), we need to implement appropriate security measures.
We may also share personal information with other companies with subsidiaries or affiliated companies and with legitimate business partners or successors to our business.
Transfer of data outside the EEA
We will only transfer your personal data outside the EEA in the following cases:
- If you have explicitly given us your consent; or
- If it is necessary for us to perform a contract you have entered into with us, or
- To comply with a legal duty or obligation
If we transfer your personal data outside the EEA, within the group or to our partners, we will take reasonable steps to ensure that it is protected to the same standards as if it were within the EEA, relying on the following:
- That the European Commission has determined that the country receiving your personal data offers the same level of protection as the EEA. For more information, please visit the fairness section of the European Commission's website.
- That we will use contracts in which the recipient undertakes to protect your personal data to the same standards as if it were within the EEA.
- That where the transfer of data is to the US, the recipient complies with the EU-US Privacy Shield agreement. The EU-US Privacy Shield is a framework that ensures that personal data is protected to a level approved by the European Union. For more information on the EU-US Privacy Shield, please visit the justice section of the European Commission's website.
In some cases we may be required by law to provide your personal data to third parties and we may have limited control over how those third parties protect this data.
Your rights over your personal data
Should you choose to exercise your rights regarding your personal data, we will provide you with our assistance. These rights include:
- To withdraw your consent in any situation where we have asked you to do so, although this will not override any previous processing from when we had your consent
- To lodge a complaint with any competent Data Protection authority
- Access any personal data about you that we store or process
- Correct any incorrect or out-of-date personal data about you
- Delete any of the personal data we process about you
- Restrict the processing of your personal data in certain circumstances
- Ask us to provide you or any company nominated by you with certain aspects of your personal data, often referred to as the 'right to portability'.
- object to any processing of data incurred in furtherance of our legitimate interests
- Challenge a decision taken entirely by automated processing, express your opinion and request a human review of that decision.
For more information about these rights, you can contact us at admin@serjocargo.com.
Changes to our Privacy Policy
This policy may be updated from time to time. Please review it frequently.
If we make material changes to this Privacy Policy, we will endeavour to inform customers by email, website notice or other agreed means of communication. We will communicate changes to you before they are made, giving you appropriate time to consider and understand them.
We will not impose material changes to the Privacy Policy without your express consent. If you refuse to accept changes to the Privacy Policy or if you do not accept them within the prescribed time period, we may no longer be able to provide you with some or all of our products or services.
